DEV
0 ₽foreverFor your first conversations and workflow trial.
- 1,000 messages per month
- Website chat and team dashboard
- Up to 5 knowledge-base sources
A ready-made support workspace for your product
Build your product.Not a support platform.
Customer conversations, CRM data and AI suggestions in one workspace. Sapportly helps your team reply with context while agents stay in control of every conversation.
DEV — 0 ₽up to 1,000 messages per monthno card required
Support workspace · CRM + team
Sapportly · Inbox
Maria Alexeeva
online · website chat
Hello! Could you check order #4812?12:42
Example · CRM context
Order #4812 is out for delivery. AI drafted a reply using the CRM status.
CRM fact · operator reviews the draft
Write a reply…
01CRM context
02AI assistant
03Shared inbox
04Team control
Customer conversations
Every conversation,
with the right context.
Your team sees messages and related customer data in one workspace. AI can draft a reply; the agent decides whether to send it or hand the conversation to a colleague.
One shared inbox
Website and connected-channel conversations stay out of personal chats and are easy to manage as a team.
Replies grounded in data
AI uses your connected materials and CRM context to prepare a more informed reply.
Agents stay in control
Review a draft, send the reply yourself or pass the conversation to the right colleague.
Connect at your own pace
Your channels
in one workspace.
Add the website widget in 5–10 minutes. Connect Telegram, your CRM and other integrations when your workflow calls for them.
Handling a conversation
ChannelTeamReply
01
Connect the channels you need
Receive messages through the website widget, a Telegram account or bot. Use the API and SDK for your own workflows.
02
Add integrations when useful
Connect a CRM or other systems if they are part of your workflow. This step is optional: you can start with one channel.
03
Reply from one shared workspace
Messages appear together in a team inbox. Agents can read the conversation, reply to the customer or hand it to a colleague; AI can help draft a reply.
Connect your systems
Keep your CRM.
Put its data to work.
Connect your CRM to Sapportly through an available integration or HTTP/API. AI only gets access to the data and actions you allow; we can check your specific use case before launch.
CRM dataHTTP/API
AI assistantrelevant context only
Shared inboxteam conversations
Permissionsaccess by rules
CRM · AI · TEAM
Plans and limits
Choose the capacity
you need today.
Compare message, AI reply and knowledge-base limits. Change plans as your workload grows.
PROFor growth
7 990 ₽/ monthAdd Telegram and AI to your website chat.
- 50,000 messages per month
- Up to 2,000 AI replies
- Up to 3 Telegram accounts
- Up to 50 knowledge-base sources
PRO+
15 990 ₽/ monthHigher limits and more knowledge for a growing support team.
- 200,000 messages per month
- Up to 50,000 AI replies
- Up to 5 Telegram accounts
- Up to 200 knowledge-base sources
ENTERPRISE
Dedicated infrastructure, contractual guarantees, SSO and an activity log.
Before you start
Still have questions?
Let’s get specific.
If your use case is not covered below, our team can help assess the integration.
Discuss your use caseWebsite chat, a shared team inbox, up to 1,000 messages and 5 knowledge-base sources per month. DEV is free and does not require a card.